Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bonhamdrumheads@hotmail.com. Please note that returns will need to be sent to the following address: 

47 Colwyn Road
Northampton
NN13PZ

If your return is accepted, we'll send instructions on how and where to send your package. Return postage is the customer's responsibility, except where the item is faulty or incorrect, in which case we'll cover it.

You can always contact us for any return question at bonhamdrumheads@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including custom or personalised products (such as custom-printed drumheads and graphics) and gift cards. Custom graphic orders are non-refundable once production has started. Please get in touch if you have any questions about your specific item.

We also cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

UK 14-day cooling-off period
If you are a consumer in the UK, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification. Your item must be returned in the same condition you received it, unused and in its original packaging. This does not apply to custom or personalised orders (see above).

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bonhamdrumheads@hotmail.com.